Online Casino Complaints
Welcome to Go Spin Casino’s Complaint Submission Portal.
Here, we facilitate a fair and efficient resolution of your gaming concerns.
Please ensure you have attempted resolution with the casino and read our guidelines before proceeding with your complaint.
Step 1
Before filing a complaint with us, it’s crucial to explore every possible resolution directly with the casino. This includes contacting their disputes or customer service team. Only proceed to file a complaint with Go Spin Casino if you find that the casino is unable to resolve your issue.
Step 2
To ensure a smooth and efficient complaint process, please carefully read our comprehensive Complaints Guidelines. Adhering to these guidelines helps us expedite the process by providing clear grounds and necessary information for intervention. Read the Guidelines.
Step 3
If you’ve tried resolving your issue with the casino and have familiarized yourself with our guidelines, you’re ready to submit your complaint. Use our straightforward complaint form to detail your experience and provide necessary evidence for your case.
Go Spin Casino Online Casino Complaint Process
1.
Submit your complaint through our online form, marking the start of the formal resolution process.
2.
Our team will review your submission for completeness and guideline adherence, followed by an acknowledgment of receipt.
3.
We will conduct a thorough investigation of your complaint, providing regular updates and requesting additional information if needed.
4.
A fair resolution is our goal. You will be informed about the outcome, detailing whether the complaint is resolved, unresolved, or requires further steps.
Fill In the Complaint Submission Form
Please fill out the form below to submit your complaint. Ensure all information is accurate and detailed.
Go Spin Casino Complaint Submission FAQs
What should I do before submitting a complaint?
Before submitting a complaint, try to resolve the issue directly with the casino. If this is unsuccessful, review our comprehensive Complaints Guidelines to ensure your issue is eligible and you have all necessary information.
How do I submit a complaint?
To submit a complaint, please fill out our online complaint form with all the required details and any supporting evidence you have. Make sure you have read our complaint guidelines before submitting.
What types of complaints can I submit?
We accept complaints related to payment issues, game fairness, and customer service problems. Complaints that do not fall within these categories may not be eligible for resolution.
How long does it take to resolve a complaint?
The resolution time varies depending on the complexity of the complaint and the responsiveness of the casino. We strive to resolve complaints as quickly as possible, but some cases may take longer to investigate thoroughly.
Can I submit a complaint about any casino?
You can submit complaints about casinos that are listed on our website. If the casino in question is not listed, we may be unable to process your complaint.
What happens after I submit a complaint?
After submission, your complaint will be reviewed for completeness and then investigated. We will communicate with you regularly, providing updates and possibly requesting additional information.
What should I include in my complaint?
Include a clear and factual description of your issue, the date of the incident, and any relevant evidence like screenshots, emails, or chat logs. The more detailed your complaint, the better we can assist you.
Is my personal information kept confidential?
Yes, your personal information is kept confidential and is used solely for the purpose of resolving your complaint. We adhere to strict data protection and privacy policies.
Who can I contact for help with filling out the form?
If you need assistance with the form or have any questions, please contact our support team through the provided contact link or email.
What if I’m not satisfied with the resolution?
If you’re not satisfied with the outcome of your complaint, you may seek external mediation or contact regulatory authorities. We provide guidance on these next steps if necessary.
